FtF: The Numbers Tell The Story - Physician Sentiment Index℠


Today, athenahealth and Sermo released our Physician Sentiment Index℠ (PSI). With over 1,000 physicians polled, the national survey is thought to be the largest of its kind.  While many of the findings will come as no surprise to physicians in practice, the messages are nevertheless alarming.  Key findings include:

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  • 64% cited the current healthcare climate as somewhat or very detrimental to their delivery of quality care
  • Only 22% are optimistic about the ability of the American physician to practice independently or in small groups
  • 59% are of the mind that the quality of medicine in America will decline in next five years; only 18% believe the quality of medicine will improve 
  • The majority (54%) strongly disagree/disagree that more active government involvement in healthcare regulation can improve outcomes; less than a quarter feel otherwise
  • A shift from fee-for-service to pay-for-performance gives hope to almost half (49%) who think it will have a very/somewhat positive impact quality of care but;
    • 53 percent believe pay-for-performance will have a negative/very negative impact on the effort required to get paid

View full PSI survey results (PDF)

Working with athenahealth, Sermo plans to publicize these findings to help the general public understand what is really happing in our healthcare system today and establish a sentiment indicator that can generate longitudinal trend data in this area.  In the next phase of the athenahealth-Sermo relationship, we'll be building off these findings to explore ways that physicians can run their practices more efficiently and level the playing field with insurers.

Daniel Palestrant, MD

Founder & CEO

Sermo, Inc.

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From the Founder: A Squandered Opportunity


Like so many physicians and citizens, I find myself frustrated, saddened, and more than anything scared by what is playing out in the healthcare reform effort.  While I believe people understand the concept that the ends justifies the means, one cannot help but wonder what the ends are at this point.

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The subversion of our democratic system violates every lesson we learn as school children about separation of powers in the government.  If this bill is so good for the public, then why do opinion polls overwhelmingly say that the public is not in favor of this and why are some legislators doing things that can only be described as extraordinary?

The worst thing?  I hope this bill passes.

It is our last best hope at ANYTHING meaningful occurring.  That being said, I think the damage is done.  This is no longer about the goal, it is about the process.  The proponents HAVE to pass the bill.  It has become a self fulfilling prophesy.  Rationality and what is "best" for our country have long since left the conversation. Unfortunately, true healthcare reform will be just the first casualty here.  The healthcare system, the broader economy, and ultimately our nation will pay the price.  We have squandered the opportunity of a lifetime for the benefit of a tiny number of special interests.  On this point, I truly hope that I am wrong.

Almost two years ago, the Sermo community called for healthcare reform with over 12,000 physicians signing the open letter.  This community went on to predict that the AMA would fail physicians in their moment of need, pointing out that the AMA's business model made them beholden to the government and insurance companies, not physicians.  Finally, this community consistently pointed to the key elements needed in meaningful healthcare reform (not one of which is in the bill).  Lately, this community has been making perhaps the most alarming prediction of all:

  • Physicians are opting out of medicine in alarming numbers. 
  • We are opting out of Medicare/Medicaid in even larger numbers. 

Ultimately, it will be our patients that pay the price.  As our nation holds its collective breath on the eve of this historic vote, we all should all remember that.

Daniel Palestrant, MD

Founder & CEO

Sermo, Inc.

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From the Founder: Will Proposed HC Reforms Speed Move to Cash Practices?


Originally posted September 24, 2009

The past two weeks have seen polls come out that would appear to portray physicians with diametrically opposite positions in the current healthcare debate. A September 14th poll of 5,157 physicians in New England Journal of Medicine indicates that:

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  • 63% of physicians support a combined public/private approach to coverage (i.e. the healthcare reform approach currently proposed)

A poll two days later by IBD/TIPP of 1,376, also randomly selected physicians, indicated that:

  • 65% say they oppose the proposed healthcare plan
  • 45% of the respondents stated that they would consider leaving medicine if the reforms were in fact enacted

In parallel, there has been a dramatic acceleration in the number of discussions around cash-only practices.  While fee-for-service or "cash only" practices have long been a popular topic on Sermo, there appears to be increasing interest in this as the healthcare debate has progressed.  Given the growing impact of this trend, the media is asking the Sermo physician community to help asses this trend and the possible impact on the physician-patient relationship.

Daniel Palestrant, MD

Founder & CEO

Sermo, Inc.

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Sen. Coburn Wants to Share Your Opinions with the US Senate


From Daniel Palestrant, Founder & CEO of Sermo
Senator Coburn, MD chose to engage the Sermo community for their insights into the healthcare reform process. Over 2,300 physicians on Sermo responded. Click below to scroll through the physician comments.

Originally Posted to the Sermo Community
By: SenatorCoburnMD, OBGYN

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Sen. Coburn Wants to Share Your Opinions with the US Senate

I will share the results of this poll and your comments with members of Senate. Please participate by Saturday, March 13th.

I recently attended the bipartisan summit on health reform President Obama hosted at the White House. I was pleased to see the President acknowledge that lawmakers on both sides of the aisle understand many of the problems in health care and have policy solutions.

Unfortunately, despite the spirit of cooperation at the summit, now the White House and Congressional majority seem determined to push the deeply flawed health bills through Congress on a party line vote. They have chosen this path despite the American people's clear rejection of these bills. A recent CNN poll  showed that more than 7 in 10 Americans want Congress to start over on health care, or stop working on the issue altogether.

Many politicians in Washington, DC are not listening to the American people, much less physicians. But Congress needs to again hear what you as physicians think about "health reform." In fact, at the end of this message I invite you to take a poll - and I plan to share your responses with each of my colleagues here in the U.S. Senate. Please consider participating. Physicians and patients-not politicians and special interests-should be the prominent voices in reform.

The bills in Congress are untenable.  According to the analysis of non-partisan Congressional Budget Office and the Administration's own actuary (here and here), the bills in Congress would dramatically increase taxes, slash Medicare, increase premium costs above the status quo, and bend the cost curve up. The bills also would dramatically increase the federal government's interference in health care, despite that government already directs nearly two-thirds.

I believe the American people are right. Congress should start over and work together on common-sense incremental reforms..

During the White House summit I underscored that reform must seriously reduce needless costs in health care - such as defensive medicine practices and fraud. American taxpayers lose an estimated $100 billion to waste, fraud and abuse in public health programs each year.

Because one of my comments in particular has generated a lot of attention, allow me to briefly explain what I was thinking.

  • First, my suggestion to conduct a demonstration project with undercover patients, is similar to the idea of mystery shopping. In my mind, health care providers could target suspected bad actors in high-fraud areas. My intent was to point out how rampant fraud is and suggest the need to take it seriously.
  • Second, as a physician, I was not intending to suggest  increasing regulations or interfering with the patient-physician relationship. I would never support increasing bureaucratic interference in this primary relationship.
  • Finally, as I pointed out in a letter to President Obama, the amendment is merely one idea to combat fraud, but it is "insufficient to staunch the flow of taxpayer dollars into the hands of criminals." In fact, that is why I cosponsored two bills (S. 2128, S. 975), which would change the way Medicare and Medicaid pay providers. These bills would change the current enforcement culture of "pay and chase," to one of "check and pay" where verification technology would ensure claims are not fraudulent before they are paid.


I think reform should combat fraud, tackle defensive medicine, and lower costs to all Americans. What do you think reform should accomplish? How do you think these bills measure up?  Please let me know your thoughts by Saturday, March 13th.

Thank you for participating in this important dialogue. I appreciate your service to your patients and our nation. I look forward to hearing from you.

Respectfully,

Tom Coburn, M.D.
U. S. Senator

From Sermo: Sermo is a platform intending to help all of America's physicians have a voice in the health care reform debate. All Senators and advocacy groups have been offered (and will continue to be offered) the opportunity to access the community.  The opinions of these individuals or groups are their own and not a reflection of a Sermo position or that of Sermo's employees.  Similarly, their posting to Sermo should not be a misconstrued as an endorsement by Sermo of those views.  

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Undercover Patients


From Daniel Palestrant, Founder & CEO of Sermo
Nearly 1,000 physicians on Sermo responded to a proposal in which the government sends 'undercover patients' to root out physicians fraudulently participating in Medicare and Medicaid. Click below to scroll through the physician comments.

Originally Posted to the Sermo Community
By: An Otolaryngologist on Sermo

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Undercover Patients

Rooting Out Fraud With Undercover Patients

By Peter Landers

Democrats and Republicans generally agree on the need to root out fraud in Medicare and Medicaid, but Sen. Tom Coburn, an Oklahoma Republican, threw out one idea that President Barack Obama hadn't included in his health-care overhaul plan.

Coburn, himself a doctor, said the government should send undercover patients into doctors' offices to probe whether the doctors were willing to break Medicare rules - not unlike mystery shoppers ferreting out bad customer service at stores. Obama said he'd consider putting the proposal into his plan.

Others liked it, too. "I thought your suggestion of undercover patients … is a great idea, and one that we can come together on," said Sen. Charles Schumer, a New York Democrat.

Last year, Coburn proposed using health-care professionals make undercover visits to doctors or hospitals to check out the quality of care.

Medicare and Medicaid fraud includes cases where doctors bill the government for procedures that didn't happen. Estimates of the size of Medicare fraud vary widely. PolitiFact.com looked at the issue last year and threw out one estimate of $13 billion a year.

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From the Founder: Our profession, down but not out


A recent survey of 1,000 physicians, part of the soon to be released Physician Sentiment Index (PSI) done on Sermo, confirms what many of us already know; we as physicians have remarkably little insight into the business underpinnings of our profession, and even less optimism about the future of our profession. While 82% of physicians state that they have a "clear" or "vague" understanding of what cash flow is, only 25% of respondents could select the correct definition from a list of options. Perhaps most striking, a disturbing 70% of MDs surveyed believe their financial situation will be the same or worse next year. While this isn't surprising, after all we went to medical school, not accounting school, it is certainly not encouraging and makes me wonder if these trends are linked.

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As physicians, the loss of control of our financial fate is inseparable from the gradual demise of our profession.

By any measure, doctors find themselves in an increasingly untenable position. Payers have long had intrinsic advantages over physicians and even shifting to fee-for-service introduces unique challenges to physician owned and managed practices. I have discussed these challenges for over a year now, and even predicted that companies or technologies would come along that help address inefficiencies and the information imbalance that exists between payers and physicians. This week, Sermo will announce a partnership between Sermo and athenahealth. Positioned between the doctor and the payer, athenahealth pools the collective experience of thousands of physicians' claims data into something called a rules engine to help even the playing field between physicians and insurers. In key metrics, such as claims rejection rate, accounts receivable, and yes cash flow, athenahealth has shown that technology can help physicians directly benefit from one another.

I believe the appeal of companies like athenahealth and Sermo is their unique ability to allow individual physicians to leverage many of the same technologies and strength in numbers that the insurance companies have long benefitted from. For the healthcare industry, it is the opportunity to help level the playing field. For physicians, it is the opportunity to turn the billing process into a strategic advantage, increasing the ability for us to stay in practice and provide the best possible care to our patients.

So, the discussion for the community…..do you think EMR, EHR, and/or billing technologies can be used to improve the financial independence of physicians?

Daniel Palestrant, MD

Founder & CEO

Sermo, Inc.

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From the Founder: The Chickens Came Home to Roost


Almost nine months ago, the Sermo community warned that the biggest threat to physicians in this country is the AMA.

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FtF:The biggest threat to US Physicians: The AMA

As the AMA gave the policy makers a platform to claim physician support for each and every version of their healthcare reform bills (including the most recent one), the AMA argued that they needed to do this to keep "a seat at the table" and address the most important issue, the pending SGR Medicare payment cuts. Tort reform,insurance reform, simplification of billing, none of them were worth fighting for because the AMA was going to deliver on the SGR fix. Well today, the Chickens Came Home to Roost, with a revelation that Monday physicians will in fact face a 21% cut in payments. And here is what the AMA President had to say:

The Cuts Are Happening

This is a seminal moment in the history of medicine in this country. We as physicians have a choice to make. We can continue to be the pawns in the our own profession while the AMA sells their endorsement to protect their own CPT revenue or we can (finally) recognize this as the wake up call it is.

Sermo has created a medium, whereby, physicians, for the first time can coordinate their efforts and take a stand. Hundreds of times a day the doctors of this country use Sermo to improve the care we provide our patients. It is truly magical. Today, however, we need to help ourselves.

Take that stand.

Daniel Palestrant, MD

Founder & CEO

Sermo, Inc.

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