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Contract Customer Service Representative

Ready to change healthcare?

Sermo, the largest and fastest growing online physician-only community, is leading a movement to fundamentally change healthcare in America. Combining current technology, financial strength, and thousands of dedicated physicians, we aim to radically improve healthcare — for patients, doctors, and the industry as a whole.

We do this by freeing up the most important medical information on the planet — the knowledge living in the minds of physicians. Sermo amplifies physicians’ voices as they share their insights, building on each other’s knowledge while empowering government, industry, investors, research groups, and others to learn and adapt from this rich base of living experience in real-time.

From design and engineering to sales and finance, our people are among the best in their fields. Do you think you have what it takes to help drive this kind of monumental change? After all, it takes a lot of brilliant minds to tackle a goal this colossal — which is why we’d like to know more about yours.

Contract Customer Service Representative

Your primary responsibility will be to deliver superlative customer interactions that build loyalty among our physician customers with every value-added interaction you provide.

Responsibilities

• Handle and resolve incoming day-to-day email and phone support requests from members of the physician community.
• Log all support requests in SaleForce.com.
• Stay connected to member satisfaction levels. Proactively work with the necessary departments to improve overall satisfaction.
• Capture customer feedback for use by product development and marketing teams.
• Help support Marketing Team’s strategies.
• Seek out additional projects and opportunities.
• Represent the passion of our company professionally to physicians.

Qualifications

• BA/BS from an accredited university.
• 2-4 years of proven customer support experience.
• Commitment to delighting clients with the highest standards and professionalism.
• Ability to work in a startup work environment.
• Exceptional interpersonal communication and phone and email skills.
• Courteous and energetic team member.
• Ability to quickly learn and understand new software applications.
• Good listening skills and problem resolution abilities.
• Ability to multitask.
• SalesForce CRM skills a plus.

So, why join Sermo?

You’ll want to join the team at Sermo for the chance to up your skills on a mission that is as far-reaching as you can imagine — you may be great at what you do, but together we can accomplish so much more.

To tell us about yourself and find out if you have what it takes to make Sermo great. Just email careers@sermo.com

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