February 21, 2011
As EHR Usage Increases, Disappointment in EHR Deliverables Follows In-step...
ORLANDO, FL — As EHR Usage Increases, Disappointment in EHR Deliverables Follows In-step
Most Doctors Expect to Spend Between 20-40% of Meaningful Use Bonus to Meet Requirements
Community is Skeptical of ACO Model; Pessimistic about Affordable Care Act
athenahealth, Inc. (NASDAQ: ATHN), a leading provider of web-based practice management, electronic health record (EHR), and patient communication services to medical groups and SERMO, the world’s largest online community for physicians, today released select findings from its second annual “Physician Sentiment Index” (PSI) at the HIMSS 2011 conference. Five hundred physicians surveyed expose a widening gap between the current functionality of an EHR and its ability to deliver on the most basic of the technology’s promise, despite a year’s worth of communications and government-driven adoption. Findings also indicate doctors feeling confused and skeptical about many aspects of reform, including Meaningful Use, ACOs, and its impact on their fate as independent practitioners.
“Sliding sentiment for electronic medical records is likely explained by the fact that doctors aren’t just kicking the tires any more. They are actually trying these things out in their daily work routines only to find their current form does not live up to the most basic of promises,” said Jonathan Bush, CEO and Chairman, athenahealth. “The truth is EHRs are already an X generation product and are still not close to where they need to be to bring real value to the physician. While some innovation is emerging in the industry and EHR adoption is growing, the survey shows that the vendor community has to be on the hook for making these things improve care and reduce costs the way they should.”
Dr. Daniel Palestrant, CEO of SERMO added, “The survey paints a story of financial and human capital being expended on potential. And that’s insult to injury given this community is at best tepid about and at worst confounded by a litany of other acronyms being pushed at them - like MU compliance and their ability to qualify as and ACO and the impact of the ACA.”
Despite trends that suggest a number of challenges facing independent and small physician practices, the survey revealed at least one positive progression. A full 41 percent of physicians said they were participating in at least one pay-for-performance program.
Full results of the second annual PSI, including physicians’ frustrations with insurance reimbursement and the role of government in healthcare will be released in March.
SERMO is the largest online physician community, where over 117,000 physicians collaborate to improve patient care. SERMO provides access to its community for clients that need fast, actionable insights directly from practicing physicians.
athenahealth, Inc. is a leading provider of Internet-based business services for physician practices. athenahealth's service offerings are based on proprietary web-native practice management and electronic health record (EHR) software, a continuously updated payer knowledge-base, integrated back-office service operations, and automated and live patient communication services. For more information, please visit www.athenahealth.com or call (888) 652-8200.
This press release contains forward-looking statements, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements regarding the benefits of and prospective markets for athenahealth’s service offerings. These statements are neither promises nor guarantees, and are subject to a variety of risks and uncertainties, many of which are beyond our control, which could cause actual results to differ materially from those contemplated in these forward-looking statements. In particular, the risks and uncertainties include, among other things: the risk that our service offerings will not operate in the manner that we expect, due to design flaws, security breaches, or otherwise; potential interruptions or delays in our internet-based service offerings; our reliance upon third parties, such as computer hardware, software, data-hosting, and internet infrastructure providers, which reliance may result in failures or disruptions in our service offerings; errors or omissions included in our payer and clinical intelligence rules engine and database; and the evolving and complex government regulatory compliance environment in which we and our clients operate. Existing and prospective investors are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date hereof. athenahealth undertakes no obligation to update or revise the information contained in this press release, whether as a result of new information, future events or circumstances, or otherwise. For additional disclosure regarding these and other risks faced by athenahealth, please see the disclosure contained in our public filings with the Securities and Exchange Commission, available on the Investors section of our website at http://www.athenahealth.com and on the SEC’s website at http://www.sec.gov.
John Hallock (Media), 617-504-0958
Director, Corporate Communications
Jennifer Heizer (Investors), (617) 402-1322
Director, Investor Relations