Our Quality Guarantee to Your Business
With 20+ years of innovation and tradition, we provide frictionless access to global physicians for the business insights and engagements you need. We guarantee our data and program quality so you can be 100% confident you’re getting trusted insights and interactions from fully-verified HCPs.
Our quality pillars
You’re in good hands
Sermo implements industry best practices and cutting edge technology to ensure your study is secure, compliant with all global laws, and meets the highest data integrity standards.
Global data protection measures
Pharmacovigilance & safety information handling
In-house PV Team and processes developed in line with EMA’s Good Pharmacovigilance Practices and global industry guidelines
Employee training and awareness programs
- Continuous cycle of assessment, education, reinforcement and measurement in key areas
- Anti-bribery and business ethics
- Safety information handling
- Data protection & cyber awareness