Code of Conduct

Thank you for being a member of the SERMO™ community. As the largest international online community exclusively for physicians, we consider our Code of Conduct to embody our shared belief that together, we can keep the physician’s voice at the center of the healthcare dialogue.

Please review the Code of Conduct to understand the behavioral expectations of the Community. Your use of SERMO reflects your agreement to adhere to the Code, our Terms of Service, Privacy Policy and any other policies we communicate to you from time to time. Please feel free to use our Support page or email if you have any questions.

Now, here are some Do’s:

Remember you are among peers

It’s tough out there for doctors, so let’s keep SERMO a place where physicians can feel supported. Treat your peers as you would in “real life”. You’ll meet physicians here on SERMO who may not think what you think, believe what you believe or treat patients as you would. Use your anonymity as if you were talking to them face to face in the doctor’s lounge.

Fill out your profile with a “safe for work” photo and info

Many SERMOans decide to stay anonymous on the site. That doesn’t mean you can’t fill out your profile with a little information about yourself. Tell a little about yourself, share a few favorite quotes, or maybe medical stories that has inspired you. Bonus points if you upload a profile picture – just make sure it’s “safe for work”.

Give back to your peers – share clinical content you find on other websites

Come across an article that you loved (or hated) elsewhere? Share it in SERMO and start a conversation!

Upload compliant files to your SERMOsolve pages cases

Photos are very helpful when asking for input on patient cases. Make sure they do not reveal the identity of the patient to be compliant and you’ve redacted any other identifying information in your post before uploading. Not doing so is a very serious breach of this code and potentially local laws.

Moderate yourself and your discussions (think before you post)

Before you post or comment, think “could this harm a colleague?” or “Would I want my peer, friend or family member spoken to this way?” If you wouldn’t say it to them, don’t say it here. If your judgment proves to be poor, we’ll moderate your account for you. Repeated moderation may result in your account’s suspension or ultimately deactivation and termination.

Report violations of the Code of Conduct to the appropriate person

If you come across content or people violating this Code of Conduct, please send a message to Customer Service via our Contact Page, including a link to the content you believe is in violation.

Listen to your Admins

Always. ☺ We’re here to keep conversations supportive and safe, emotionally and physically. Verbal abuse and threatening behavior – on SERMO and off – will not be tolerated.

Enjoy SERMO!

We want you to enjoy your time here! Please let us know if there’s anything that can add to your experience, from fun new features to new ways to improve online consulting.

And now some Don’ts:

We understand everyone has a bad day from time to time, but the below actions will be viewed as significant infractions against the Code of Conduct.

Don’t “out” another member

Exposing identifying information about other SERMO members may be cause for immediate deactivation and termination without warning. Unless a member has entered information in his/her profile and/or discussed it in the current thread, you must never reveal any member’s personally identifiable information to another SERMOan. This extends beyond SERMO’s boundaries to any other public outlets. If there is a safety concern, contact SERMO Admins.

Don’t promote hate or violence against members based on their background

Attacks on members or groups of people based on their social, racial, religious (or lack thereof), gender, sexual orientation or ethnic group will not be tolerated.

Don’t be ugly

Profanity, name-calling, ad hominem attacks (personal rebukes), physical threats and posts targeting specific members or groups – directly or indirectly – are inappropriate. We can disagree respectfully and fervently without getting personal.

Don’t rant.

We’re here to support you when you need to vent, but we’re not here to be your pin cushion.

Don’t post/comment/PM anything that would have to be reported to law enforcement

If we come across anything that should be reported, such as credible threats (including to public officials) we will do so.

Don’t hijack a thread

Just start a new a new post of your own. It’s free!

Don’t be creepy

You know that guy. Don’t be that guy. This includes harassing or stalking (including unwanted private messages) SERMO members and employees on and off-site.

Don’t engage in commercial promotion on SERMO

We encourage you to tell the community about a book you wrote or your related business. However, you should disclose possible conflicts of interest when posting, and do not spam the community with your commercial or fundraising interests. See the Terms of Service for more information. If you’re not sure if it’s spam, check with SERMO Team first!

Don’t pretend to be someone else

Impersonating other members or SERMO staff, or sharing your login information with anyone else (current, past, or non-SERMO member) is grounds for immediate deactivation and termination without notice.

We like to give second chances and the opportunity for members to settle their own differences. We keep a record of conduct situations and judge consequences based on that context, not just the most recent infraction. Possible responses to Code of Conduct violations include warnings, suspensions, or permanent deactivation of the offending member. Allowing a banned member access back to the site is grounds for immediate deactivation of the compromised account. SERMOTeam reserves the right to modify or retract member privileges (including access to SERMO services) at any time at its sole discretion.

Check out our FAQ, TOS and Privacy Policy for more information. If you have any questions about the Code of Conduct, please use our Support page or email for more information.