SERMO Privacy Policy

Updated: 26 November 2014

SERMO respects your right to privacy and we strive to be transparent at all times about our treatment of your information.

This Privacy Policy ("Privacy Policy") discloses the privacy practices for SERMO (sometimes referred to as "SERMO", "we", "our" or "us") with regard to your ("You" or "Your") use of the website ( (the "Site" or "Sites").

Our Privacy Policy

In the course of providing You a high quality SERMO experience and through Your interactions with us, SERMO collects information about You and about Your use of our site. Where SERMO operates, we comply with applicable privacy and data protection laws.

SERMO complies with the European Commission’s Data Protection Directive adopted in 1995, the UK Data Protection Act 1998 and US-EU and US-Swiss Safe Harbor Frameworks, regarding the collection, use, and retention of personal information from all countries which SERMO does business in.

1. Information we collect

When you visit SERMO, some information is automatically collected. For example, when You visit our website Your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We also collect information about Your usage and activity on SERMO. For more information about this practice please refer to the “How we use and share Your information” section below.

We collect Your email when you opt-in to “Sign up for the latest from SERMO” or when You contact us, so that we could reply to you. We also collect information that you may provide us with when contacting us such as:

  1. Personal Identifiable Information (PII) which includes first and last names, email address, telephone number(s).
  2. Business contact information, such as company name, job title, and department.
  3. Information on your employer or the company you represent.

2. How we use and share Your information

We will use your email address (and other information you may have choose to share with us) to communicate with you in regards to important SERMO account management news and other information as it becomes available.

2a. Cookies

A cookie is a small piece of data that is sent to Your browser from a Web server and stored on Your computer's hard drive. A cookie cannot read data off Your hard disk or read cookie files created by other sites. Use of a cookie is in no way linked to any personally identifiable information while on the Site. For instance, by setting a cookie on Your browser, You would not have to log in a password more than once, thereby saving time while on the Site. You can choose whether to accept cookies by changing the settings of Your browser. You can reset Your browser to refuse all cookies or allow Your browser to show You when a cookie is being sent. If You reject the cookies on the Site, You may still be able to use the Site, but it shall be limited to certain minimal functionality. One drawback to this is that the user may be limited in some areas of our Site or limited to certain functions of the Site.

2b. Sale of Assets, Merger, Acquisition, Bankruptcy

Information collected from You may be transferred to a third party as a result of a sale or acquisition, merger or bankruptcy involving SERMO.

2c. Log Files

SERMO may use IP addresses and de-identified browser/ app usage information to align the product offering with changes in usage patterns, administer the Site, and gather broad demographic information for aggregate use.

2d. Spam

SERMO maintains a strict "No-Spam" policy, which means that SERMO does not intend to sell, rent or otherwise give Your e-mail address to a third party without Your consent.

2e. Legal Requests

SERMO takes Your right to privacy very seriously and has taken measures to safeguard and respect Your personal information. SERMO will only disclose Your personal information in the event it is required to do so by law, rule, regulation, law enforcement, governmental official, legal authority or similar requirements.

3. How we secure Your information

We are committed to protecting the security of Your information. We use a variety of industry-standard security technologies and procedures designed to help protect Your information from unauthorized access, use, or disclosure. Despite these measures, You should know that we cannot fully eliminate security risks associated with information and mistakes may happen.

4. Correcting Your information

You may opt-out of any promotional emails at any time by following the unsubscribe instructions in the promotional emails you receive from us.

Should You want to correct any of the information You provided, You may contact us at the address or SERMO, Inc. 60 South Street, Suite 910, Boston, MA 02111.

4b. Notification of Changes

We may update this Privacy Policy at any time, with or without advance notice. In the event of any change in the way we treat Your personally identifiable information, or in the Privacy Policy document itself, we will display a notice on the SERMO website ( or send You an email, so that You may review the changed terms prior to continuing to use the Site.

5. Contact Us

Should You have questions about this policy or SERMO's information collection, use and disclosure practices, You may contact us at the address or SERMO, Inc. 60 South Street, Suite 910, Boston, MA 02111.

We will use all reasonable efforts to respond promptly to requests, questions or concerns You may have regarding our use of personal information about You. Except where required by law, SERMO cannot ensure a response to questions or comments regarding topics unrelated to this policy or SERMO's privacy practices.